How can we help?
Activation, licence and update help for purchases made through the current checkout.
Activate your licence
Use the email address and licence key provided with your purchase through the current checkout.
- Open the NotchNook panel at the top of your screen.
- Right-click an empty part of the panel and choose Settings → License.
- Enter your purchase email and licence key, then select Activate license.
If you have just paid, allow a little time for payment and licence confirmation. If activation still fails, contact support with your receipt and the error shown in the app.
I paid through the current checkout, but the app still asks me to activate.
Check that you entered the email address and key provided with that purchase. Allow a little time for payment confirmation, then try Check license again. If the problem continues, email us your receipt and the exact error message. Please do not make another payment to troubleshoot activation.
I lost my licence key.
Contact us from your purchase email and we will help you recover access.
I reached the device limit.
If you can open the app on a previously activated Mac, go to Settings → License and release that device before activating another. If you cannot access any activated Mac, contact support.
Will NotchNook work offline?
After a successful licence check, the app can remain licensed offline for up to 30 days. It needs to contact the licensing server again after that period.
Where do I get the update?
Download the current version from the official download page.
Still need a hand?
Email support@getnotchnook.com. Include your purchase email, receipt or order reference, macOS version, and the exact error message, if there is one.
Keep licence keys private. Never send passwords, verification codes or full card details.
Bought through the previous store? See licence instructions →